1) The sale of catalogue products is carried out by the respective wine producers, hereinafter called: Seller/s. The Italian version of the General Sales Conditions  is the definitive legal version valid for all countries. The translation into other languages is available only for reference.

2) Sales are subject to Italian legislation. The Seller guarantees that the products sold are in accordance with legislation (in particular, for food, sanitation and hygiene legislation requirements and food safety), and that they do not have any defects and/or are not faulty.

3) Glocal Web  – a Limited Liability Company – only provides technological support regarding the management/handling of the catalogue products which are on sale, the typical features of on-line shopping and the payment service between the Buyers and the Sellers.

4) As a result each Seller is solely responsible towards the Buyer specifically with reference to the guarantees outlined in point 2 and under no condition whatsoever can responsibility be attributed to GLOCAL WEB – a Limited Liability Company.

5) Prices include I.V.A. (Italian VAT) and packaging.

6) Invoices will be issued only if requested at the time of order, indicating the VAT number.

7) Shipping and risk for the goods rests with the Sellers.

8) Delivery will be  sent to the address indicated by the Customers.  The following costs (expressed in Euro) will apply for deliveries to the EU zone (excluding Malta and Cyprus) and the USA:

Italy

0 – 3,00 Kg. 3,01 – 7 Kg 7,01 and above
Italia (escluso Calabria, Sicilia, Sardegna) 8.55 5.27 FREE
Italia: Calabria, Siclia e Sardegna 11.98 8.58 FREE

 Western and Northern Europe

 Kg 0 – 4,00 4,01 – 14,00 14,01 – 20,00 20,01 – 30,00 30,01 and above
France, Germany 21.90  30.23  22.24  13.15  FREE

 Kg 0 – 4,00 4,01 – 14,00 14,01 – 20,00 20,01 – 30,00 30,01 – 37,70 37,71 and above
Belgium, Denmark, Ireland, Luxembourg, Netherland, Portugal, United Kingdom, Spain 23.57 31.78 24.29 16.29 FREE FREE
Austria, Croatia, Finland, Slovenia, Sweden 24.51 34.60 27.16 19.91 12.44 FREE

Czech Rep., Greece, Poland, Slovakia, Hungary

 Kg 0-4,00 4,01 – 14,00 14,01 – 30,00 30,01 and above
Czech Rep., Greece, Poland, Slovakia, Hungary 25.19 38.63 33.61 25.02

Bulgaria, Estonia, Lithuania, Latvia, Romania

 Kg 0-4,00 4,01 – 8 8,01 – 20,00 20,01 and above
Bulgaria, Estonia , Lithuania, Latvia, Romania 52.19 79.28 98.78 109.79

USA, Switzerland, Norway, Australia, Singapore, Taiwan, Japan, Hong Kong and China

 Kg 0-3,90 4,00 – 7,80 7,90 – 15,60 15,70 – 23,40 23,05 – 31,20
USA 49.00 68.00 111.00 179.00 222.00
Switzerland, Norway 49.00 68.00 106.00 174.00 212.00
Australia, Singapore, Taiwan 84.00 108.00 156.00 264.00 312.00
Japan, Hong Kong 84.00 108.00 156.00 194.00 222.00
China 174.00 318.00 636.00 954.00 1272.00

 

 Kg 31,30 – 39,00 39,01 – 46,80 46,90 – 54,60 54,70 – 62,40
USA 290.00 328.00 366.00 404.00
Switzerland, Norway 280.00 348.00 416.00 424.00
Australia, Singapore, Taiwan 420.00 528.00 636.00 624.00
Japan, Hong Kong 270.00 288.00 316.00 484.00
China  1590.00 1908.00 2226.00 2544.00
Note: the table above refers to wine – for everything else (food, gadgets, etc.) please add 2.00 € / KG.
  • Shipping of food products outside the European Union is not allowed.
Note: in case of multiple purchases coming from different Sellers, the Buyer can choose between two different shipping methods:
  • Ups Regular – the products are taken from the Sellers and shipped in a single solution. The shipping charge corresponds to the costs above, with reference to the weight and the sending Country. The order processing time is higher than the method below.
  • Ups Quick Delivery – the products are sent individually from the different Sellers directly to the Buyer. The shipping charges are calculates as different purchases, one per Seller. The order processing time is lower than the method above.
    Example: 2 bottles, Seller A + 2 bottles, Seller B – tot. 4,8 kg, sent in Spain
    Ups Regular: tot. shipping charges 28.00 €
    Ups Quick Delivery: tot. shipping charges 56.00 €
  • For shipments to USA, Switzerland, Norway, Australia, Singapore, Taiwan , Japan, Hong Kong and China is only available Regular shipping, in a single solution .

9) As far as downloadable products are concerned there are no shipping costs.

10) Prices include the specific packaging costs for bottles as well, where required.

11) Payment terms and start date of order:

– Payment terms: via PayPal or advance bank transfer.

– Orders are effective from: immediately for payments made via PayPal and upon receipt of bank transfer for payments made via bank.

12) Deliveries are carried out by UPS  (STANDARD UPS service)  for the EU area and FEDEX  for the USA; the Buyer is provided with the tracking code to track individual shipments. Delivery times vary between 1-2 working days for Italy, 1-5 working days for the EU (excluding Malta and Cyprus) and 3-5 working days for the USA.

13) According to currentregulations the Customer has the right to cancel the purchase within a period of 14 working days upon receipt of the goods, by giving notice to:

Glocal Web – Società a Responsabilità Limitata e Semplificata – Piazza San Paolo n. 4 – CAP 12051 – Alba (CN) – e-mail: shop@langhe.net

Except of course the PayPal payment guarantee will apply, should the payment be carried out by PayPal.

14) In the event the right of withdrawal, pursuant to the terms set out above, is exercised after receipt of the goods, the Seller reserves the right to directly contact the customer in order to agree to the procedures and timing for picking up the goods. The costs for returning the goods will be charged to the Buyer. The refund of any payments received will be made net of PayPal fees and shipping costs.

15) For matters not covered by these General Conditions of Sale, the September 6, 2005 LEGISLATIVE DECREE n. 206  will apply – Consumer Code in its latest version

Money Back Guarantee

Money-back guarantee: you can file a complaint, through paypal (if and where possible) or directly to us within 45 (forty five) days from the payment date, in case of:

  • non-delivery of the goods;
  • delivered goods that do not comply with your order.

You can thus obtain the total or partial refund of your payment.