General Sales Conditions

#1 – Introduction

The products and experiences in the catalogue are sold by LoveLanghe S.R.L., hereinafter referred to as the Seller.

The Italian version of these General Terms and Conditions of Sale is the reference text. Translations into other languages are provided for convenience only. This does not affect the mandatory consumer rights provided by applicable law.

#2 – Sales

Sales are governed by Italian law, without prejudice to the mandatory consumer rights provided by applicable law.

The Seller guarantees that the products offered for sale comply with the law (with particular reference, for food products, to hygiene, health and food safety requirements) and are free from hidden flaws and/or defects.

While taking into account the food-related nature of the products sold, the products are covered by the legal guarantee of conformity under Articles 128 et seq. of the Italian Consumer Code. The Seller is therefore liable to the consumer for any lack of conformity existing when the goods are delivered. In the event of a lack of conformity, the consumer is entitled to have the goods brought into conformity free of charge through repair or replacement, at the consumer’s choice within the limits established by law and as compatible with the nature of the product. In the cases provided for by the Italian Consumer Code, the consumer is entitled to a proportionate price reduction or termination of the contract. For expiry dates and storage instructions, please refer to the product page on the website and the relevant packaging.

Alcoholic beverages are supplied exclusively to customers who have reached the age of majority, as required by applicable law (Article 14-ter of Italian Law No. 125/2001). By registering and accepting these General Terms and Conditions of Sale, the customer therefore confirms that the purchase is made by a person aged 18 or over.

#3 – Sales management

LoveLanghe S.R.L. manages online sales of the products and experiences in the catalogue, orders, payments and product shipments.

Experiences may be organised directly by LoveLanghe and take place at SensoVia, or take place at producers’ premises, as specified in the offer.

#4 – Seller’s liability

LoveLanghe S.R.L., as the Seller, is liable to the Buyer, with particular reference to the guarantees set out in section 2.

The goods are shipped at the Seller’s risk until delivery to the Buyer or to a third party designated by the Buyer, other than the carrier, subject to the exceptions provided by law.

#5 – Prices

Prices include VAT and packaging. They do not include customs duties, manufacturing taxes, excise duties or other charges required by law. The Buyer is responsible for paying these charges and completing the related formalities, at the Buyer’s expense.

#6 – Invoicing

If an invoice is required, it must be requested when placing the order, providing the information necessary for its issue, without prejudice to statutory invoicing obligations.

#7 – Delivery and shipping costs

Delivery is made to the address specified by the Buyer.

7.1 – Wine shipping costs

Deliveries within the EU and outside the EU are subject to the following rates (in euros):

NOTE
When purchasing wines from different producers, the Buyer can choose between two shipping options:

Economy shipping

Purchases are collected from the different producers and shipped together by LoveLanghe in a single shipment.

The shipping cost therefore corresponds to the rate shown in the table above, based on the weight and destination country.

Fast shipping

Purchases are shipped in separate parcels for each producer, with shipping managed by LoveLanghe.

The total shipping cost is the sum of the costs of the individual parcels, calculated according to the table above based on the weight of each parcel and the destination country.

Example
2 bottles from producer A + 2 bottles from producer B, total weight 4,8 kg, with two parcels weighing 2,4 kg each for fast shipping. Destination: Italy, excluding Lazio, Abruzzo, Molise, Campania, Puglia, Basilicata, Calabria, Sicily and Sardinia.

Economy shipping: one parcel containing 4 bottles. Total shipping cost: 5,70 €.

Fast shipping: two separate parcels (one for each producer). Total shipping cost: 21,20 € (10,60 € per parcel).

For shipments to the USA, Switzerland, Norway, Australia, Singapore, Taiwan, Japan, Hong Kong and China, only economy shipping in a single shipment is available.

7.2 – Shipping costs for Cascina Valeggia food products

Delivery of cheeses and mixed selections from producer Cascina Valeggia is available only within Italy, excluding Sicily and Sardinia, at the following rates (in euros), including VAT:

7.3 – Fresh truffle shipping costs

Delivery of fresh truffles is available to the following countries at the following rates (in euros), including VAT:

#8 – Combined purchases

Combined purchases of products (wines, packaged food products, cheeses and truffles) require shipping in separate parcels and therefore separate charges. For the rates shown on this page, please refer to the following sections:

• Wines: section 7.1.
• Cascina Valeggia food products: section 7.2.
• Fresh truffles: section 7.3.

#9 – Delivery times

9.1 – Wines and packaged food products

Shipments are handled by Mail Boxes (STANDARD service) for destinations within the EU and outside the EU.

The Buyer is provided with a tracking code to track each shipment.

Delivery times range from 2 to 3 working days for Italy, 3 – 6 working days within the EU and 15 – 20 working days outside the EU.

For orders of wine bottles from different producers, the Buyer can choose between two shipping options with different delivery times:

Economy shipping

• Italy: 5 – 8 working days
• EU destinations: 5 – 9 working days

Purchases are collected from the different producers and shipped together by LoveLanghe in a single shipment.

Fast shipping

• Italy: 2 – 3 working days
• EU destinations: 3 – 6 working days

Deliveries take place on the following days of the week: Monday, Tuesday and Wednesday.

Shipping outside the EU

Non-EU destinations: 15 – 20 working days

Shipping is managed by LoveLanghe. For the countries listed in section 7.1 for which only economy shipping is available, purchases are dispatched together in a single shipment.

9.2 – Cascina Valeggia dairy products and cured meats

Cheeses and mixed food selections from producer Cascina Valeggia are shipped by express courier in refrigerated vehicles.

No tracking code is available for this type of shipment.

Delivery times range from 5 to 9 working days.

To ensure proper product preservation, shipments are dispatched on the following days of the week: Monday, Tuesday and Wednesday.

9.3 – Fresh truffles

Fresh truffles are shipped by express courier in special packaging designed to ensure their integrity and freshness until delivery.

Delivery times range from 2 to 3 working days for Italy, EU destinations and non-EU destinations.

To ensure proper product preservation, shipments are dispatched on the following days of the week: Monday, Tuesday and Wednesday.

#10 – Downloadable products

No shipping costs apply to downloadable products.

#11 – Packaging costs

Prices also include the cost of special bottle packaging, where applicable.

#12 – Payment and order processing

Payment terms and the start of order processing:

• Payment methods: PayPal, credit card or advance bank transfer.
• Order processing begins immediately once payment has been completed for PayPal and credit card payments; for advance bank transfers, it begins when the funds are credited.

#13 – Right of withdrawal

The consumer has the right to withdraw from an online purchase within 14 calendar days, without giving any reason, subject to the statutory exclusions.

For goods, the period starts on the day when the consumer or a third party designated by the consumer, other than the carrier, takes physical possession of the goods. Where multiple goods are ordered in a single order and delivered separately, it starts upon receipt of the last item. For service contracts, the period starts when the contract is concluded.

To exercise the right of withdrawal, the consumer must notify LoveLanghe S.R.L. of their decision by an unequivocal statement sent before the withdrawal period expires, using the following contact details:

LoveLanghe S.R.L.
VAT No. 03796440042
Via Castello 20
12050 Albaretto della Torre (CN)
Email: shop@langhe.net

The consumer may use the model withdrawal form set out in Annex I, Part B, of the Italian Consumer Code, but this is not mandatory.

Under Article 59 of the Italian Consumer Code, goods that are liable to deteriorate or expire rapidly, and sealed goods that are not suitable for return for health protection or hygiene reasons and have been unsealed after delivery, are among those excluded from the right of withdrawal.

For experience vouchers without a predetermined performance date, the right of withdrawal applies within the periods stated above, subject to statutory exceptions. For catering services or services related to leisure activities, the exclusion under Article 59(1)(n) applies where the contract provides for a specific date or period of performance. The voucher’s validity period does not, in itself, constitute a date for performance of the service.

The booking change and cancellation rules set out in section 17 do not restrict mandatory consumer rights.

#14 – Product returns and refunds

In the event of withdrawal, the consumer must return the goods to the Seller without undue delay and in any event within 14 days of notifying the withdrawal, unless the Seller has offered to collect them. The deadline is met if the goods are dispatched before it expires.

The Buyer bears the direct cost of returning goods in the event of a change of mind. For defective products or products other than those ordered, the Seller bears the costs necessary to provide the remedy due.

Where the right of withdrawal is validly exercised, the Seller refunds all payments received, including standard delivery costs, without undue delay and in any event within 14 days of being notified of the withdrawal. Additional costs arising from the choice of a delivery method other than the least expensive standard delivery offered by the Seller are not refunded.

The refund is made using the same payment method as the purchase, unless the consumer has expressly agreed otherwise, and at no cost to the consumer. No PayPal, credit card or bank fees are deducted.

For sales of goods, the Seller may withhold the refund until the goods have been received or evidence of their return has been provided, whichever occurs first, unless the Seller has offered to collect the goods.

The consumer is liable only for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning, within the limits provided by law.

#15 – Other terms

Any matters not covered by these General Terms and Conditions of Sale are governed by Italian Legislative Decree No. 206 of 6 September 2005, the Italian Consumer Code, as amended.

For disputes involving consumers, under Article 66-bis of Italian Legislative Decree No. 206/2005 (Italian Consumer Code), mandatory territorial jurisdiction lies with the court of the consumer’s place of residence or domicile.

#16 – Complaints and buyer protection

In the event of non-delivery of goods or products that do not match the order, the Buyer may contact LoveLanghe S.R.L. to submit a complaint and request the remedies provided by law.

For non-conforming products, the Seller agrees with the Buyer on how to resolve the issue and arrange any collection, at no cost to the consumer.

The time limits and rights provided by delivery legislation and the legal guarantee of conformity remain unaffected. Any buyer protection procedures offered by payment service providers are subject to their respective terms and do not restrict statutory rights.

Any refunds due under the law are made without deducting payment fees.

#17 – Experiences and vouchers

Experiences are sold by LoveLanghe S.R.L. in the form of vouchers identified by a code. They may take place at SensoVia or at producers’ premises, as specified in the offer.

The price is per person, unless otherwise stated in the offer details.

17.1 – Validity and extension

The voucher is valid for one year from the date of purchase. Upon expiry, its validity may be extended by a further six months for a fixed fee of 50,00 € per voucher, regardless of the number of participants.

17.2 – Booking

The customer must request a date for the experience, which is subject to availability. LoveLanghe provides the contact details and instructions needed to arrange the booking.

17.3 – Date changes

One change to the experience date may be requested free of charge, with at least 48 hours’ notice before the scheduled start time. The new date must fall within the voucher’s validity period and is subject to availability.

After the first free date change, no further date changes are permitted. Changes requested with less than 48 hours’ notice are also not permitted. In either case, the existing booking remains confirmed. In the event of a no-show, section 17.4 applies.

17.4 – No-shows

In the event of a no-show for the booked experience, the voucher can no longer be redeemed and no refund is provided, without prejudice to mandatory consumer rights.

The date change and no-show conditions concern the customer’s requests and conduct. They do not govern cancellation or failure to provide the experience by the Seller or the party delivering it. The consumer’s statutory rights remain unaffected.